Here’s everything you need to know about your mobile medical alert, plus answers to common questions.
Our support materials make it easy to learn.
We’ve made it easy to learn about your Lively product. Have other questions? Take a look at our FAQs below. If you don’t see what you’re looking for, give us a call anytime.
Please note that support material may vary slightly based on your device and firmware version.
Downloads
- Lively Wearable User Guide
- Lively Wearable Quick Start Guide
- Lively Wearable Brochure
- Personal Emergency Profile (PEP) Form
Frequently Asked Questions
Yes, the Lively Wearable app is free and available for download from the Google Play Store and Apple App Store, but you will need a Health & Safety package in order to be connected with the Lively Wearable and to call the Urgent Response service.
Yes, once the Lively Wearable is connected to your phone, you will use your smartphone to speak to a highly trained agent when you call for help.
The Lively Wearable and Lively Wearable app is compatible with smartphones running at least iPhone iOS 10 or Android 5.0 operating systems that have a minutes, data and text plan.
Please call Customer Service at 866-490-1076.
The Lively Wearable is a mobile medical alert device that works with your iPhone or Android smartphone through the free Lively Wearable app. When the Lively Wearable is connected to your smartphone through the app, simply press the face of the Lively Wearable to call Urgent Response. If it’s worn on the lanyard and a fall is detected, it will automatically call for help using your smartphone.
If you receive this message, please contact Customer Service at 866-490-1076 for help. Urgent Response service may not be functional when a subscription is invalid.
No, your connected smartphone is used to speak with Urgent Response.
The Lively Wearable needs to be within arm’s length because if you call Urgent Response, you will talk to the agent during your emergency through your smartphone.
Email: customerservice@lively.comPhone: 866-490-1076
No, you will not be able to use the Lively Wearable without a smartphone.
No, it only works with a compatible iPhone or Android smartphone.
No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively Wearable and Lively app.
No, the Lively Wearable app only works on a compatible iPhone or Android smartphone.
Yes, the Lively Wearable requires a monthly Health and Safety package.
The Health & Safety package includes Urgent Response service, Fall Detection and access to Lively Link.
The Lively Wearable and Lively Wearable app will not work without a monthly Health & Safety package.
You can buy it online at www.lively.com, call our customer advisors using the number at the top of the screen or find a local store that carries it using the Store Locator on the website.
The Personal Emergency Profile provides an additional level of protection to Urgent Response customers. It is an important tool that enables Urgent Response to provide the best service possible. Potential information stored in the profile includes:
- Basic information like name, phone number, gender, age and primary language
- Locations frequently visited such as home, work, gym, doctors’ offices or vacation home
- Emergency contacts
- Medical information such as medications, doctors, hospitals and medical or physical conditions
- Vehicles driven including make, model, color and license plate
Customers can provide as much or as little data as they choose to share. However, customers are encouraged to provide as much information as possible in the Personal Emergency Profile. The information should be periodically reviewed to make sure it is accurate.
The Link app is a way your friends and family stay connected with you as you use your Lively Wearable. When you invite them to follow you, they will know when you have called Urgent Response service and get updates on your location.
Your steps are found in the Lively Wearable app.
Adventures are healthy activities you can do in the app to earn points and be motivated to live a more active lifestyle.
Challenges are optional, and you can do Adventures at your own pace. You will get new Adventures daily!
Points are awarded for completing activities that promote a healthy lifestyle. The points cannot currently be used for any real-world value.
Yes, you can complete multiple Adventures a day, although you can only start and complete one Adventure at a time.
It’s possible to receive the same Adventure on a different day, but not the same day.
Adventures are based on the Centers for Disease Control and Prevention recommendations along with the National Institute of Health.
To download the free Lively Wearable app, iPhone users can download through the Apple App Store and Android users can download through Google Play store. Search for “Lively Wearable app” in the app store and select install. The app will provide instructions on how to pair your Lively Wearable to the Lively Wearable app.
The Lively Wearable and Lively app works with a compatible iPhones and Android smartphones with a minutes, text and data plan.
The Lively Wearable requires a smartphone in order to be used because it will use the speaker, microphone and GPS from your smartphone in order to get you the help you need when you call Urgent Response service.
Your smartphone number verifies if you have an account with Lively.
In order for us to verify you are the owner of the smartphone connected to a Lively account and to prevent fraud, we require you to enter a one-time code during the installation process sent to you by text message.
When you install the app and open it for the first time, it will walk you through pairing the Lively Wearable device to your smartphone. Follow the instructions displayed in the app. If you have trouble with this process, please call Customer Service: 866-490-1076.
Please call Customer Service at: 866-490-1076.
Press the front face of the Lively Wearable to contact Urgent Response. You can also call Urgent Response from within the Lively Wearable App.
Using advanced technology that senses sudden movement, when a fall is detected, the Lively Wearable will automatically call Urgent Response using your connected smartphone.
As of now, it must only be worn on the neck to have fall detection work properly.
The replaceable coin battery (CR2450) can last up to 6 months. We recommend changing your battery every 6 months if the Lively app has not already notified you of the battery level and the most appropriate time to change the batter based on your use. You can find replacement batteries at your local pharmacy or drug store.
The Lively Wearable lanyard does have a magnet, but it should not interfere with your pacemaker. Although, you should verify with your device manufacturer.
The Lively Wearable comes with one adjustable wristband and one 24” lanyard. The wristband is adjustable from 5 4/5” to 8 1/2” circumference.
Yes, the device is water resistant to IPX7 specifications, which means you can submerge the Lively Wearable in 3.3ft of water for up to 30 minutes.
Please clean your device after applying lotion, sunscreen or bug repellant using a mild soap and warm water. Make sure the device is dry before replacing the battery.
Replace the old battery by using a coin to unscrew the rear cover on the Lively Wearable.
Battery type is CR2450 lithium coin that can be found at any local pharmacy or drug store.
After replacing the battery, the Lively Wearable will automatically reconnect with your smartphone. Please open the Lively Wearable app to ensure it has properly reconnected.
No, when the battery is replaced, the memory on the Lively app will be unchanged. Your steps and completed Adventures will be saved.
To log into Link, use the username and password that you created during online activation. If you have not created a Lively account, you can visit https://www.lively.com/myaccount/login.
Yes, there are three ways to view the Link App. Online at lively.com/services-apps/lively-link, or download the mobile applications from the App Store or Google Play Store.
The device is made from TPE Versa flex plastic material, chosen to minimize any skin irritation. This material is very durable under normal use and is light. Please see the product spec sheet for more details.
Your device includes a one year warranty.
Please contact Customer Service by email at customerservice@lively.com or by phone at 866-490-1076 for a replacement.
Not at this time.
